Agility and AI in L&D with Jessica Sieminski of Nationwide

Jessica Sieminski, Director of Learning and Performance at Nationwide, joins us in this episode to discuss how L&D professionals and the industry can evolve and leverage AI and technology. She highlights the critical skills humans will need to succeed in a future where using AI for work becomes as common as using a calculator or computer. She emphasizes the importance of critical thinking, adaptability, and professional agility.

Key Takeaways:

​​(02:05) Nationwide Financial’s three learning pillars are onboarding, sales technology training and sales skills training.
(05:13) Introduction of AI into the L&D field.
(06:18) Nationwide’s approach to AI is keeping a “human in the lead” to ensure quality and relevance.
(08:06) Workers will soon use AI as commonly as calculators, phones or computers.
(08:50) AI can help create unique, individualized learning plans for each learner.
(09:43) Critical thinking will become essential as AI transforms L&D.
(11:36) Adaptability is no longer optional in L&D with the accelerating technological change — it’s essential for success.
(13:44) LinkedIn is ideal for connecting with and learning from other professionals.
(16:24) “The Four Tendencies” framework helps personalize coaching for team engagement.

Resources Mentioned:

“The Four Tendencies” by Gretchen Rubin

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