Leading Learning Creation for Over 75,000 Employees with Theresa Zeller of Merck
In this episode, Theresa Zeller, Global Head of Learning Creation at Merck (known as MSD outside the US and Canada), joins us to share her journey in the L&D space. She highlights the pivotal changes and emerging trends that are shaping corporate learning, including the growing influence of technology, business alignment and personalized learning.
Key Takeaways:
(03:48) The transformative power that learning has to change behavior and drive business goals.
(05:10) The evolving role of L&D in partnering with businesses to drive growth and support strategic goals.
(06:52) The impact of technology and digital transformation on learning engagement and efficiency, especially following the pandemic.
(08:38) The critical need for business alignment in L&D to support organizations in achieving their objectives.
(11:04) The future of personalized learning: the importance of delivering more targeted, individualized learning experiences in real-time.
(13:07) Verifiable skills will be a key focus in the future of L&D, with skills as a “currency” to ensure measurable outcomes and business impact.
(16:14) A vision of L&D as an integral part of daily work tasks, allowing for continuous skill application rather than learning in isolation.
(17:49) The impact of mentors, helping provide guidance, challenge thinking and encourage professional growth.
(22:08) Performance consulting is one of the most important skills — really hearing and understanding what a business needs.
(28:44) Focus on bringing new L&D talent in to work alongside tenured staff and allow them to grow together.
Resources Mentioned:
“Taking Learning to Task” by Jane Vella
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