Balancing Technology and Human Connection in Learning with Crystal Richards of TIAA

In this episode, Crystal Richards, Senior Director of Executive Development at TIAA, discusses her unique journey in learning and development. 

She covers changes in executive programs, the shift to virtual learning and the importance of building cohesive leadership cohorts.

Key Takeaways:

(00:47) Background and role at TIAA.

(03:00) The shift from face-to-face to virtual learning.

(05:56) Balance of virtual learning and human connection, and future trends in L&D.

(07:45) Importance of building cohort groups in executive leadership programs. 

(09:21) The lasting impact of in-person learning.

(10:31) Importance of influential mentors.

(14:00) Challenge of balancing specialized and broad HR skills, and how flexibility is crucial in L&D roles.

(16:17) AI's role in L&D, and the need for training on how to use it effectively in leadership development.

Resources Mentioned:

“What Got You Here Won’t Get You There” by Marshall Goldsmith

“Multipliers: How the Best Leaders Make Everyone Smarter” by Liz Wiseman

“Essentialism: The Disciplined Pursuit of Less” by Greg McKeown

Disclaimer:

This material is prepared by and represents the views of Crystal Richards, and does not necessarily represent the views of TIAA, its affiliates, or other TIAA staff.

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