Creating Unstoppable Customer Engagement With Smart Learning Solutions with Terri Maske of Vyne Dental®

Terri Maske, Vice President of Client Education at Vyne Dental®, with over 20 years of experience in learning technologies and customer education, shares insights on selecting, implementing and optimizing a learning management system (LMS).

Key Takeaways:

(01:29) Terri shares her background and expertise in customer education, learning technologies and team building.

(04:07) Key factors organizations should consider when selecting an LMS, including business needs and vendor research

(06:12) Real-world examples of how the right LMS can reduce administrative costs and improve scalability.

(09:18) The biggest challenges organizations face when implementing an LMS and how to mitigate them.

(12:14) Effective change management strategies to ensure smooth LMS adoption.

(14:43) How to prepare for an LMS migration while maintaining data integrity and a seamless user experience.

(21:25) The most important KPIs to track LMS success, from cost savings to engagement metrics.

(25:19) Striking the right balance between customization and out-of-the-box LMS features.

(31:02) Terri’s top leadership skills: active listening and continuous learning.


Resources Mentioned:

Capterra – Software research and review platform

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