Microlearning, Peer Collaboration and Leveraging the Strengths of the TikTok Generation with Nicole Sandoval of European Wax Center

In this episode, Nicole Sandoval, Senior Director of Learning and Development at European Wax Center, explores new developments in L&D, from continuous microlearning to AI-powered personalized learning pathways. She explains how the European Wax Center is tapping into the younger generation's desire to share knowledge and collaborate. They have developed a platform where expert employees share their tips and expertise through short videos, similar to TikTok, creating a space for grounded, easy-to-digest, and useful knowledge sharing and collaboration.

Key Takeaways:

(01:36) Nicole introduces her extensive background in L&D and explains her current role at European Wax Center.
(03:59) The most impactful changes in L&D, include the rise of microlearning and AI-driven personalized learning pathways.
(05:00) The future of L&D will emphasize experiential learning and collaboration tools.
(06:00) Learning is no longer a one-time event but a continuous process supported by ongoing virtual and in-person training.
(07:10) Finding talent with expertise in TikTok-style content creation and AI strategies is one of the current challenges in L&D.
(07:58) The unique challenges of running L&D in a franchise model, including joint employer considerations and the need for tailored solutions.
(08:22) Peer sharing and attending conferences are key ways to stay informed in the L&D industry.
(09:38) The strategies and programs that won the European Wax Center’s first L&D award.

Resources Mentioned:

ATD
IFA
SHRM

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