The New Standards of Success for L&D with Lisa Christensen of McKinsey & Company

In this episode, Lisa Christensen, Director of Learning Design Center of Excellence at McKinsey & Company, explains how hyper-personalized learning is within reach thanks to GenAI. However, she highlights that L&D professionals must focus on delivering the right content at the right time to avoid “flooding” learners with unnecessary material. She also emphasizes that success is no longer measured by training completion rates but by real changes in behavior and business outcomes.

Key Takeaways:

(02:42) Learning platforms now rival consumer-grade tech.
(03:24) Focus is shifting to skills-based learning.
(05:35) Human mentorship remains vital as AI handles routine tasks.
(06:56) Hyper-personalized learning is on the horizon.
(07:15) Don’t overwhelm learners with too much content.
(10:18) Grinding isn’t always the answer.
(14:44) Data analysis is now essential for L&D professionals.
(17:19) Success in L&D is measured by behavior change, not completion rates.
(20:52) Leaders should dig deeper to find the reasons behind people’s actions.

Resources Mentioned:

Red Thread Research
“First Things Fast” by Allison Rossett

“Co-Intelligence” by Ethan Mollick
McKinsey People and Organization Blog

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